Portfolio company news

All Group media enquiries should be directed to
Vanessa Maydon, Corporate Affairs Director.

Cinven Partners LLP
Warwick Court
Paternoster Square
London EC4M 7AG


Tel: +44 (0)20 7661 3325
Mob: +44 (0)7802 961 902
Email: Vanessa Maydon

Press releases

1 December 2016

Best Worldwide Customer Experience Award for Pronet

Leading Turkish security alarms services provider Pronet is delighted to announce that Pronet has been awarded the highly prestigious Best Worldwide Customer Experience Award by the Contact Center World Awards.  This year participants from more than 30 different countries competed for this biggest award and Pronet emerged as the worldwide winner at the recent awards ceremony in Las Vegas.

With Pronet's response time of 10 seconds for inbound calls compared to the worldwide average of 40 seconds, this Award is an international recognition of Pronet's high quality and life-saving customer service.  This Worldwide award follows Pronet's successful win in the EMEA Region for the same award earlier this year.  The world-leading 10-second response rate is a result of the significant focus and investment made into people and technology by Pronet.

Olgun Kükrer, Director of Customer Experience at Pronet, commented: 'Our highly differentiated focus on customer service has allowed us to win our third international award of the year.  First we won the EMEA Region for this same award, then won gold at the Stevie Awards for Sales & Customer Service, and now crowned best customer experience in the world.  We work 24/7 to deliver a high quality, fast, and value creating experience for our customers.  The Pronet Alarm Monitoring Center receives two million signals, responds to one million inbound calls, and makes six million outbound calls every year.  It gives us great pride to see all our hard work being recognised internationally.'