Portfolio company news

All Group media enquiries should be directed to
Vanessa Maydon, Corporate Affairs Director.

Cinven Partners LLP
Warwick Court
Paternoster Square
London EC4M 7AG


Tel: +44 (0)20 7661 3325
Mob: +44 (0)7802 961 902
Email: Vanessa Maydon

Press releases

16 October 2015

Pronet wins ‘Best Customer Experience’ award

Pronet is delighted to announce today that it was awarded 'Best Customer Experience' at the prestigious 10th Annual Turkish Call Centre Awards, organised by IMI Conferences.  This award is a testament to Pronet's comprehensive customer service focus through its state-of-the-art alarm monitoring and call centre services provided to its customers.

Expressing his contentment that services provided have been recognised with this award, Pronet Deputy General Manager of Aftersales Services Olgun Kükrer said: 'As the Pronet Alarm and Call Centre, we are honoured to be awarded in this competitive category of Customer Experience.  Once again we get to see the fruits of our investments and efforts in this critical area. As a team, we set our vision as delivering the best customer experience with high quality and fast service that makes a real difference to our customers.  We have been working hard to be one step ahead of the expectations of our customers by also increasingly integrating technology into our processes.  With our focus on providing top quality service, we are working non-stop, 24/7, to make our customers feel we are right by their side whenever they need us. Beyond just being a call centre, we act as an alarm monitoring as well as a communication centre.  With our proprietary technology, infrastructure, and services, Pronet has protected tens of thousands of lives over the years. Our communication with our customers does not only take place around an event, but it continues thereafter regardless of the situation at hand.  So it is extremely meaningful for us to be recognised with the Best Customer Experience award.'