Media centre

All Group media enquiries should be directed to
Vanessa Maydon, Corporate Affairs Director.

Cinven Partners LLP
Warwick Court
Paternoster Square
London EC4M 7AG

Tel: +44 (0)20 7661 3325
Mob: +44 (0)7802 961 902
Email: Vanessa Maydon

Press releases

Pronet
16 October 2015

Pronet wins ‘Best Customer Experience’ award

Pronet is delighted to announce today that it was awarded 'Best Customer Experience' at the prestigious 10th Annual Turkish Call Centre Awards, organised by IMI Conferences.  This award is a testament to Pronet's comprehensive customer service focus through its state-of-the-art alarm monitoring and call centre services provided to its customers.

Expressing his contentment that services provided have been recognised with this award, Pronet Deputy General Manager of Aftersales Services Olgun Kükrer said: 'As the Pronet Alarm and Call Centre, we are honoured to be awarded in this competitive category of Customer Experience.  Once again we get to see the fruits of our investments and efforts in this critical area. As a team, we set our vision as delivering the best customer experience with high quality and fast service that makes a real difference to our customers.  We have been working hard to be one step ahead of the expectations of our customers by also increasingly integrating technology into our processes.  With our focus on providing top quality service, we are working non-stop, 24/7, to make our customers feel we are right by their side whenever they need us. Beyond just being a call centre, we act as an alarm monitoring as well as a communication centre.  With our proprietary technology, infrastructure, and services, Pronet has protected tens of thousands of lives over the years. Our communication with our customers does not only take place around an event, but it continues thereafter regardless of the situation at hand.  So it is extremely meaningful for us to be recognised with the Best Customer Experience award.'

Portfolio company videos

 Clinical Trials

Bioclinica

Clinical Trials

 Travel services provider

Hotelbeds Group

Travel services provider

 Truck component manufacturer

Jost

Truck component manufacturer

 Footwear and accessories retailer

Kurt Geiger

Footwear and accessories retailer

 Contract research organisation

Medpace

Contract research organisation

 Electronic security and alarm systems

Pronet

Electronic security and alarm systems

 Property valuation and advisory services

Tinsa

Property valuation and advisory services

 Ufinet is a neutral telecom operator.

Ufinet

Ufinet is a neutral telecom operator.

 Business services software

Visma

Business services software

Media contacts

Cinven

Vanessa Maydon
Corporate Affairs Director
Tel : +44 (0)20 7661 3325
Mob : +44 (0)7802 961 902
Email : Vanessa Maydon

Clare Bradshaw
Communications Manager
Tel : +44 (0)20 7667 3248
Mob : +44 (0)7881 918 967
Email : Clare Bradshaw

UK - FTI Consulting

Edward Bridges
Tel : +44 (0)20 7269 7147
Mob : +44 (0)7768 216 607
Email : Edward Bridges

Stephanie Ellis
Tel : +44 (0)20 3727 1173
Mob : +44 (0)7890 543 056
Email : Stephanie Ellis

France – FTI Consulting

Guillaume Granier
Tel : +33 (0)1 47 03 68 61
Mob : +33 (0)6 32 65 79 28
Email : Guillaume Granier

Caroline Guilhaume
Tel : +33 (0)1 47 03 68 17
Mob : +33 (0)6 38 91 88 51
Email : Caroline Guilhaume

Germany - FTI Consulting

Lutz Golsch
Tel : +49 (0)69 920 37 110
Mob : +49 (0)173 651 7710
Email : Lutz Golsch

Daniel Herbert
Tel : +49 (0)69 920 37 183
Mob : +49 (0)151 122 63834
Email : Daniel Herbert

US - Joele Frank

Jonathan Keehner
Tel : +1 212.355.4449
Mob : +1 917 589 2073
Email : Jonathan Keehner

Julie Oakes
Tel : +1 212.355.4449
Mob : +1 917 574 7263
Email : Julie Oakes

Spain – Groupo Albion

Alejandra Moore Mayorga
Tel : +34 91 531 23 88
Email : Alejandra Moore Mayorga

Sofia Garcia
Tel : +34 91 531 23 88

Italy – Community Group

Roberto Patriarca
Tel : +39 02 89 40 42 31
Mob : +39 335 65 09 568
Email : Roberto Patriarca

Marco Pedrazzini
Tel : +39 02 89 83 66 21
Mob : +39 347 0369 222
Email : Marco Pedrazzini