Media centre

All Group media enquiries should be directed to
Vanessa Maydon, Corporate Affairs Director.

Cinven Partners LLP
Warwick Court
Paternoster Square
London EC4M 7AG

Tel: +44 (0)20 7661 3325
Mob: +44 (0)7802 961 902
Email: Vanessa Maydon

Press releases

Numericable Group
5 January 2011

Quality of service - ARCEP: Numericable deploys quickly and reliably

On 5 January, Numericable, in collaboration with ARCEP, published the outcomes of the measures taken to maintaining and improving quality of service. An analysis of these results clearly shows that Numericable’s reputation for reliability can be demonstrated through two key indicators:

  • Numericable: France’s most reliable operator
    The failure rate during the first three months of use is continuing to improve. It is now just 3.14% during the first 30 days following installation, making this the lowest failure rate for ISPs.
  • In-store service: offering same-day connections
    Numericable provides its customers with the fastest connection service available. In fact, customers with a compatible Numericable socket at home can be connected and online on the same day that they subscribe to a package in one of our stores. Customers can take the required equipment home with them and connect it themselves.

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Media contacts

Cinven

Vanessa Maydon
Corporate Affairs Director
Tel : +44 (0)20 7661 3325
Mob : +44 (0)7802 961 902
Email : Vanessa Maydon

Clare Bradshaw
Communications Manager
Tel : +44 (0)20 7667 3248
Mob : +44 (0)7881 918 967
Email : Clare Bradshaw

UK - FTI Consulting

Edward Bridges
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Mob : +44 (0)7768 216 607
Email : Edward Bridges

Stephanie Ellis
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Mob : +44 (0)7890 543 056
Email : Stephanie Ellis

France โ€“ FTI Consulting

Guillaume Granier
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Mob : +33 (0)6 32 65 79 28
Email : Guillaume Granier

Caroline Guilhaume
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Mob : +33 (0)6 38 91 88 51
Email : Caroline Guilhaume

Germany - FTI Consulting

Lutz Golsch
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Mob : +49 (0)173 651 7710
Email : Lutz Golsch

Daniel Herbert
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Mob : +49 (0)151 122 63834
Email : Daniel Herbert

US - Joele Frank

Jonathan Keehner
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Mob : +1 917 589 2073
Email : Jonathan Keehner

Julie Oakes
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Mob : +1 917 574 7263
Email : Julie Oakes

Spain โ€“ Groupo Albion

Alejandra Moore Mayorga
Tel : +34 91 531 23 88
Email : Alejandra Moore Mayorga

Sofia Garcia
Tel : +34 91 531 23 88

Italy โ€“ Community Group

Roberto Patriarca
Tel : +39 02 89 40 42 31
Mob : +39 335 65 09 568
Email : Roberto Patriarca

Marco Pedrazzini
Tel : +39 02 89 83 66 21
Mob : +39 347 0369 222
Email : Marco Pedrazzini