Quality of service - ARCEP: Numericable deploys quickly and reliably
On 5 January, Numericable, in collaboration with ARCEP, published the outcomes of the measures taken to maintaining and improving quality of service. An analysis of these results clearly shows that Numericable’s reputation for reliability can be demonstrated through two key indicators:
- Numericable: France’s most reliable operator
The failure rate during the first three months of use is continuing to improve. It is now just 3.14% during the first 30 days following installation, making this the lowest failure rate for ISPs.
- In-store service: offering same-day connections
Numericable provides its customers with the fastest connection service available. In fact, customers with a compatible Numericable socket at home can be connected and online on the same day that they subscribe to a package in one of our stores. Customers can take the required equipment home with them and connect it themselves.